# Add FAQs to a product in Vestis Atlas

> Generate customer questions and answers from an approved product, edit and approve them, copy them for your product page and turn them into tracking questions.

Source: https://docs.vestislabs.com/atlas/add-faqs-to-a-product-in-vestis-atlas/

Atlas can write **Product FAQs**: customer questions and answers built from your approved product facts. Only approved FAQs are published, so nothing goes live until you say so.

**Where to find it:** Products → (product name) → Copy & FAQs

## Before you start

- The product must be **Approved**. FAQs are not shown on products that are still waiting for review.
- Generating FAQs counts against your **Customer questions** allowance on the **Billing** page.

## Generate the FAQs

1. **Open the Copy & FAQs tab**
   Open an approved product and click the **Copy & FAQs** tab.

   

2. **Click "Generate Product FAQs"**
   Under **No FAQs yet**, click **Generate Product FAQs**. The button shows **Generating…** while Atlas writes them.

   

3. **Read the generation notes**
   If Atlas shows **Generation notes**, read them. They say when there was not enough product data to fill a section, when some questions were discarded and when the second claim check could not run. Add the missing facts to the product to get stronger questions.

   

If generation fails, Atlas shows **Could not generate FAQs** with the reason.

The FAQs are grouped into three sections: **Discovery & suitability**, **Compare options** and **Purchase details**. Each section heading shows how many FAQs it holds, or **empty**. A section can stay empty when the product does not have the facts it needs.

## Review and approve the FAQs

Each FAQ shows a status: **Draft**, **Approved** or **Needs review**. **Needs review** means the FAQ was approved and then something changed, such as the product facts. It stops publishing until you keep, edit or regenerate it.

1. **Approve one FAQ**
   Click **Approve** under a question. Click **Unapprove** to take it back.

   

2. **Approve all drafts**
   Click **Approve all** followed by the number of FAQs still waiting. The summary line then reads **All … approved · They are included when you publish.**

   

3. **Edit a FAQ**
   Click **Edit**, change the **Question** or **Answer**, then click **Save**. Saving turns an approved FAQ back into a draft, so you need to approve it again.

   

4. **Use the More actions menu**
   Click **More actions** on a FAQ to choose **Rewrite this answer**, **Move to section** or **Delete**.

   

5. **Add your own question**
   In a section, click **Add**, enter a customer question and the answer, then click **Add question**. Click **Cancel** to close the form.

   

6. **Regenerate**
   Click **Regenerate** on a section to rewrite only that section, or **Regenerate all** at the top to rewrite everything.

   

> [!NOTE]
> Questions you write yourself are never replaced when Atlas regenerates.

## Use the approved FAQs on your page

When at least one FAQ is approved, a **Published** bar shows how many FAQs are in the product data AI assistants read. Click **Text** or **HTML** to copy the FAQs, or **Preview** to open them in a new tab. With no approved FAQs, the bar reads **Approve the FAQs you want to include on your product page when publishing.**

## Turn FAQs into tracking questions

This step appears only when AI visibility is switched on for your workspace.

1. **Select FAQs**
   Check **Select for visibility tracking** on the questions you want to track. Three to eight questions per product works best.

   

2. **Click "Create tracking prompts"**
   In the bar at the bottom, click **Create tracking prompts**. Click **Clear** to deselect.

   

3. **Write the questions**
   In **Track these questions**, click **Write the questions**. For each FAQ Atlas writes one question that does not name your brand and one that does.

   

4. **Choose a campaign and add**
   Clear any question you do not want with **Include this question**, pick a campaign under **Add to campaign** (or click **New** to create one), then click **Add** followed by the number of questions.

   

> [!IMPORTANT]
> Leave your brand name out of the **No brand named** questions. They measure whether a shopper who has never heard of you can still find your product.

See [Understand AI visibility tracking in Vestis Atlas](https://docs.vestislabs.com/atlas/understand-ai-visibility-tracking-in-vestis-atlas/) for how campaigns work.

## Related

- [Approve, publish and manage a product in Vestis Atlas](https://docs.vestislabs.com/atlas/approve-publish-and-manage-a-product-in-vestis-atlas/)