# Permission denied and subscription required

> Understand the Permission Denied and Subscription Required screens and what to do to get access.

Source: https://docs.vestislabs.com/general/permission-denied-and-subscription-required/

When you open a page you are not allowed to use, Vestis Labs shows a lock screen instead of the page. There are two versions.

## Permission Denied

The screen reads **Permission Denied** and **You don't have permission to access this content. Please contact your administrator.**

Your role does not include the permission this page needs. Ask a Brand Admin to review your role; see [Understanding role and permission](https://docs.vestislabs.com/management/understanding-role-and-permission/).

When this screen fills the whole window it also offers:

- **Go back**: return to the previous page.
- **Go to dashboard**: open the dashboard **Home** page.
- **Contact support**: email Vestis Labs support.

## Subscription Required

Inside a brand, some pages need a plan that includes them. The screen reads **Subscription Required** and **This feature requires an active subscription. Please upgrade your plan to access this content.**

Click **View Subscription Plans** to open the subscription page of your brand. See [Subscription management](https://docs.vestislabs.com/management/subscription-management/).

> [!NOTE]
> Both screens appear in place of the page you tried to open. Nothing was changed in your data.