# Request supplier confirmation

> Ask the supplier to confirm the current production milestone of an order, and record whether they confirmed or need a later ex-factory date.

Source: https://docs.vestislabs.com/production/production-order-supplier-confirmation/

Use **Confirm with supplier** to ask the supplier of a production order to confirm the current production milestone, and later to record how they answered. The request and the answer are kept on the order.

**Where to find it:** Production → Order Management → three-dot menu → View/Edit → Confirm with supplier
**Requires:** permission `UPDATE_BRAND_PRODUCTION`

## Before you start

- You need the **Update** production permission.
- The same button opens two different dialogs: **Request supplier confirmation** while no request is open, and **Record supplier response** while a request is waiting for an answer.

## Request a confirmation

1. **Open the order**
   On the **Production Orders** page, select the three-dot action button on the order's row and click **View/Edit**.

   ![The three-dot menu of an order with View/Edit at the top](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/60-view-edit.webp)

2. **Click "Confirm with supplier"**
   Click **Confirm with supplier** at the bottom of the order dialog. The **Request supplier confirmation** dialog opens: "Ask the supplier to confirm the current production milestone."

   ![The order dialog with the Confirm with supplier button at the bottom](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/61-confirm-button.webp)

3. **Write a message (optional)**
   Type a message in **Message (optional)**. The field suggests "Please confirm the production milestone for this PO."

   ![The Request supplier confirmation dialog with an optional message](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/62-request-dialog.webp)

4. **Click "Send request"**
   Click **Send request**.

   ![The Send request button at the bottom right of the request dialog](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/63-send-request.webp)

A **Supplier Confirmation** card now appears on the **Overview** tab. Its **Status** reads **Awaiting supplier response**, and **Requested** shows the date.

## Record the supplier's answer

1. **Click "Confirm with supplier" again**
   While the request is waiting for an answer, the button opens the **Record supplier response** dialog: "Record how the supplier responded to the production confirmation request."

   ![The Supplier Confirmation card on the Overview tab showing Awaiting supplier response and the request date](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/64-awaiting.webp)

2. **Select the supplier's response**
   In **Supplier response**, select **Confirmed**, or **Not yet — needs a later ex-factory date**.

   ![The Record supplier response dialog with the Supplier response list open: Confirmed or Not yet, needs a later ex-factory date](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/65-record-response.webp)

3. **Enter the new ex-factory date**
   If you selected **Not yet — needs a later ex-factory date**, pick the supplier's **New ex-factory date**. It is required for this answer.

   ![The New ex-factory date field that appears when the supplier needs a later date](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/66-later-date.webp)

4. **Click "Save response"**
   Click **Save response**.

   ![The Save response button at the bottom right of the record dialog](https://docs.vestislabs.com/assets/production/assets/production-order-supplier-confirmation/67-save-response.webp)

The **Supplier Confirmation** card now shows the answer:

- **Supplier confirmed** – The supplier confirmed.
- **Supplier needs a later ex-factory date** – The card also shows **New ex-factory (from supplier)**.

**Responded** shows the date of the answer.

> [!NOTE]
> A later ex-factory date confirmed by the supplier can turn the production health of the order to **Delayed**. To change the plan itself, [amend the agreed dates](https://docs.vestislabs.com/production/production-order-amend-agreed-dates/).