Step 15 of 15 in Publish a Digital ID and product passport
View Digital ID scans
See who scanned your Digital IDs, which style and colourway they opened and what they did, and open the scan detail.
Under review. This page is published while we check it against the live app, so some details may have changed.
Digital ID Scans lists every time someone opened one of your Digital IDs. You can filter by style, expand a scan to see what the visitor did, and open the full scan detail.
Permission: VIEW_DIGITAL_ID_SCANS
Digital ID Scans
Important
Digital ID Scans is in the left sidebar only if the data capture feature is turned on for your brand. If your plan does not include it you see an upgrade message. If your role does not allow it, ask your Brand Admin.
Read the list
Each row shows the Style name, Style code, Color, Date & time, Duration and a URL button. If there are no scans, the page says No scans yet and explains that scans appear once someone opens one of your Digital IDs.
Open "Digital ID Scans"
From the left sidebar, click Digital ID Scans.
Filter the list
Use the filter bar above the table to filter by Style name or Style code. If nothing matches, the page says No scans match those filters. Reset the filters to see all scans again.
Expand a scan
Click the arrow next to a style name to show what the visitor did during the scan. Each action appears in its own row with its time, duration and an Open URL button when it has a link.
Open the Digital ID
Click Open Digital ID to open the page the visitor saw in a new tab.
View the scan detail
Click the eye icon at the end of the row to open Scan detail. It shows the style picture, Style name, Style code, Color, Date & time, Duration, Coordinates, Country, User agent and the URL.
Change the page
Use the page controls under the table to move between pages or change how many rows are shown.
Note
Coordinates and Country show a dash when the visitor did not share their location.
Troubleshooting
The list does not load. The page shows Couldn't load scans. Click Try again.