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Accept a brand invitation

Join an existing brand from the invitation email and go straight to its dashboard.

  • Brand admin
  • Designer
  • Product developer
  • Production manager
  • Warehouse and inventory
  • Merchandiser and e-commerce
  • Last verified · vdbab124c9

Under review. This page is published while we check it against the live app, so some details may have changed.

When someone invites you to a brand, the invitation email can link to an acceptance page. Opening the link adds you to the brand and signs you in. If you need to create your password first, follow Register by email invitation instead.

Accept the invitation

  1. Open the invitation email

    Click the invitation link in the email you received.

  2. Wait for the invitation to be processed

    The page shows Processing invitation...

    The Processing invitation card with a spinner while the invitation is checked
  3. Read the confirmation

    The page shows Invitation Accepted, You are now a part of the brand followed by the brand name, and Signed in as your email address.

    The Invitation Accepted card naming the brand with a Go to dashboard button
  4. Click "Go to dashboard"

    Click Go to dashboard to open the brand's Home page.

Troubleshooting

The page opens the sign-in page with "Your account has already been activated". The invitation was used before. Sign in with your email and password.

"This link has expired". Click Send New Link. A new invitation email is sent and you return to the sign-in page. See Get a new activation link.

The page shows an error. The page displays the reason given by the platform. If it only says Something Went Wrong!, ask the person who invited you to send a new invitation.

The page sends me to the sign-in page straight away. The link has no invitation code. Open the link from the email again.