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Edit users

Users can edit and manage the User's associated Brand to give them access permissions to the multiple brands on the platform.

  • Brand admin
  • Needs Update user, View user
  • Not verified yet

Under review. This page is published while we check it against the live app, so some details may have changed.

Screenshots may be out of date.

ManagementUsers⋮Edit User

Permission: UPDATE_USER

There are several things you can edit once a user has been added: the name, email and photo, and the user's role in each brand.

Update user information

  1. Open Users

    Go to Management → Users.

    The Users page in the Management menu

  2. Open the user menu

    Click the three dots on the user's card and click Edit User.

    The three dots menu open on a user card, listing the actions for that user

  3. Change the details

    Change the Name or Email. Both are required. To change the picture, upload a new Photo.

    Note

    Photos can be up to 3 MB.

    The Edit User page with the photo, name and email fields

  4. Click "Save"

    Click Save to finish. Click Cancel to leave without saving.

You see the message User updated successfully. Editing a user does not send an invitation email.

Add a user to the brand

The User's brands card lists each brand with the user's Brand, Role and Date Added.

  1. Click "Add Brand"

    Click Add Brand at the top right of the User's brands card.

    Note

    Add Brand only appears when the user is not yet in the brand you are working in.

    The User's brands card with the Add Brand button

  2. Select the profile

    The Brand field is filled in and cannot be changed. In Profile, select the profile for the user. Every active user needs a profile.

    Note

    A profile that uses a seat is disabled when all seats of that type are in use. A line under the list tells you which seats are full.

  3. Click "Save"

    Click Save to add the user to the brand.

    The Add user to a brand dialog with Brand and Profile

You see User added to brand successfully.

Edit a user's brand role

Click the pencil icon in the row of the brand to change the user's role in that brand. Select the new Profile and click Save. You need the Update user permission permission.

The pencil icon in the row of a brand

Remove a user from a brand

Click the remove icon in the row of the brand, then click Remove to confirm. The user loses access to that brand and keeps their other brands. You need the Delete user permission.

The remove icon in the row of a brand

Deactivate, remove or delete a user

If one of your colleagues has left your company, you might want to deactivate their account.

  • Click the three dots on the user's card on the Users page.
  • Click Deactivate to turn off the user's access. It applies straight away, and Activate on the same menu reverses it.
  • Click Remove from brand to take the user out of this brand and confirm.
The three dots menu with Deactivate, Remove from brand and Delete

See Common questions for the difference between the three.