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Communicate about a production order

Send messages and files to your team and the factory on a production order, reply, pin or star messages, and find shared files.

  • Production manager
  • Merchandiser and e-commerce
  • Needs View brand production
  • Last verified · vd28b0333e

The Communication tab of a production order keeps every message and file about that order in one place, so the team and the factory work from the same thread. New messages from other people appear without reloading the page.

ProductionOrder Managementthree-dot menuView/EditCommunication

Permission: VIEW_BRAND_PRODUCTION

The tab is titled Communication with the description "Track messages, files, and notifications for this production order". A small connection icon next to the title shows whether live updates are connected (green) or not (red). It has three tabs: Messages, Files and Notifications.

Send a message

  1. Open the Communication tab

    Open the order with View/Edit and click the Communication tab. The Messages tab is selected.

    The Communication tab with the Messages thread, a pinned message with a reply and the order details beside it

  2. Type your message

    Type in the box at the bottom, which shows Type your message...

    A message typed in the box at the bottom of the thread, with the send button now enabled

  3. Attach files (optional)

    Click the attach button to choose one or more files. The files appear under Selected Files (n). Remove one with its x, or click Clear All to remove them all.

    A selected file listed under Selected Files with a way to remove it or clear all

  4. Send the message

    Click the send button. It stays disabled until you type something or select a file, and while files are uploading.

    The message box with the typed text and the send button at its right

The message appears at the bottom of the thread with the sender's name and time.

Reply, pin, star and delete

Open the three-dot menu on a message to:

  • Reply – The composer shows Replying to the sender's name and its box changes to Type your reply.... Click the x next to Replying to to cancel the reply.
The three-dot menu of a message with Reply, Pin or Unpin, Star and Delete
  • Pin or Unpin – Mark the message as pinned.
  • Star or Un-Star – Mark the message as starred.
  • Delete – Remove the message.

Replies are folded under their message. Click the reply count, for example "2 replies", to expand them. Each reply has its own Delete option.

Find a message

Click Filters above the thread to show the filter bar:

  • Search messages... – Search the text of the messages.
  • Pinned – Show only pinned messages.
  • Starred – Show only starred messages.
  • Reset Filters – Clear the search and both buttons.
The filter bar above the thread with the search box and the Pinned and Starred buttons

If nothing matches, the thread shows No messages found and a Clear filters link.

The thread after a search that matches nothing, with No messages found and a Clear filters link

Order details beside the thread

The panel at the right of the Messages tab always shows the order's number, status, Start, End and Ex-Factory dates, the number of styles and units, and the total value. Under Recent Files it shows the latest three attachments. Click View All Files to jump to the Files tab. Above Recent Files, a Quick Actions card shows the buttons Report Issue, Request Update, Schedule Call and Shipping Update. They do not do anything yet.

Files

The Files tab, titled Shared Files, lists every file attached to the messages and replies of the order, with its size, who uploaded it and when. Use Search files... to find a file by name, and click the download icon to download it.

The Files tab titled Shared Files with its search box

Notifications

The Notifications tab shows No Notifications ("No notifications found"). Notifications are not available on this tab yet.

The Notifications tab showing No Notifications