Common questions
Answers to common questions about users, profiles, permissions, invitations, collection and style access, and removing people in Vestis Labs.
Under review. This page is published while we check it against the live app, so some details may have changed.
Quick answers about managing the people in your brand. Everything here happens on the Users page.
ManagementUsers
Who can see the Users page?
Only users with the View user permission see Users under Management in the left sidebar. Inviting and editing users needs Update user, and changing permissions needs Update user permission.
Which profiles can I give to a user?
When you invite a user, the Profile list offers PRO, GUEST and SUPPLIER. When you add a user to a brand or change their profile in Edit User, CASHIER is offered as well. On the Invite page, the profile you choose sets the default permissions the user starts with. See Understanding role and permission.
Why is a profile greyed out or missing?
PRO uses a PRO seat. GUEST and SUPPLIER share the guest seats. When all seats of a type are in use, that profile is disabled and a hint under the list says so. Add seats in your subscription, or ask your brand admin to. See Subscription management.
The Users page shows how many seats are used under User Limit Status, for example Pro Users: 2 out of 5. The Invite button is hidden when both pools are full.
How do I invite someone?
Open Management → Users, click Invite, enter Name, Email and Profile, then click Save. The user receives a registration email. See Invite user.
What is the difference between the Name, Email and Profile fields?
All three are required. Name needs at least 3 characters and Email must be a valid address. The Brand field is fixed to the brand you are working in.
Can I set permissions before the user accepts?
Yes. The Invite page has a Permissions card, and a Platform Access card for collection and style access. Choosing a Profile ticks that profile's default permissions, which you can then adjust before you click Save.
What are brand permissions?
Brand permissions apply inside one brand, for example viewing or updating styles. They are set from Modify Permission. See Users' permission page.
How do I change what a user can do?
Click the three dots on the user's card, then Modify Permission. Tick or untick permissions and click Save Permissions. If the user belongs to more than one brand, use the brand selector at the top right of the page to pick which brand you are editing.
Why can't I tick a permission for a supplier?
The Digital ID scan permissions are not offered to users with the SUPPLIER profile, so they do not appear in the list.
How do I limit which collections and styles a user sees?
Click the three dots on the user's card, then Collection / Style Access. Pick the collections and styles the user can open, then click Save in each section. The option is not shown for users with the ADMIN profile.
Rows that read (Checked due to brand collection access permission), (Checked due to collection access) or (Checked due to brand style access permission) are already covered by another permission or by a collection the user can open, so their ticks cannot be changed there.
What if the Collection Access or Style Access card is greyed out on the Invite page?
It is greyed out until the permissions include View collection (for collection access) or View style (for style access). Tick that permission first.
How do I resend an invitation?
Click the three dots on the card of a user whose Status is Invited, then click Resend invitation. A new registration email is sent. The option only shows for users who have not registered yet.
What do the statuses mean?
- Invited: the user has been invited but has not registered.
- Active: the user can sign in.
- Inactive: the user was deactivated.
The card also shows Verification as Verified or Unverified, and the date of the Last Sign In.
What is the difference between Deactivate, Remove from brand and Delete?
| Action | What happens | Who can do it |
|---|---|---|
| Deactivate | Sets the user's status to Inactive and temporarily removes their access. Click Activate on the same menu to turn it back on. | Users with Update user. Not shown for users who are still Invited. |
| Remove from brand | Removes the user from this brand only, after you confirm. The user loses access to this brand and keeps any other brands. | Users with Delete user. |
Warning
Deactivate applies as soon as you click it. There is no confirmation step.
Can I add an existing user to another brand?
Open Edit User from the card menu. In the User's brands card, Add Brand adds the user to the brand you are working in, if they are not in it yet. The Brand field is fixed. Pick the Profile, then click Save. See Edit users.
Why don't I see the three dots on some cards?
The three dots menu only appears for users your own role level is allowed to manage.
Where do I change my own name, photo and password?
Open Settings → User Profile. See User profile settings.